Articles by Yit Lone

1. Lemonade- Solution: Lemonade leverages AI and behavioral economics to offer renters and homeowners insurance. The company uses chatbots to handle the majority of the […]

Balancing automation and human touch in the insurance industry is crucial for maintaining customer satisfaction and trust. While AI and machine learning (ML) provide numerous […]

In the insurance industry, complex cases often require a level of empathy, understanding, and nuanced decision-making that automated systems alone cannot provide. Ensuring human interaction […]

Feedback is essential for insurtech companies to understand customer needs, improve services, and stay competitive in a rapidly evolving market. Here’s how insurers can gather […]

Continuous training and development are essential for ensuring that employees in the insurance industry have the knowledge, skills, and tools they need to excel in […]

AI and machine learning are revolutionizing the insurance industry by significantly enhancing the customer experience. From personalized interactions and efficient customer support to streamlined claims […]

The application of artificial intelligence (AI) and machine learning (ML) in risk assessment and underwriting is transforming the insurance industry. These technologies offer significant improvements […]

Data-Driven Insights: AI and machine learning (ML) algorithms analyze vast amounts of data from various sources, such as social media, credit scores, and IoT devices. […]

Insurtech, a blend of “insurance” and “technology,” refers to the use of technology innovations designed to make the current insurance model more efficient. These innovations […]